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Technical Support: DM+ vip 100 free credits

Created by: justsomeoneothersideoftheocean

2/1 @ 12:33pm (EDT) | UTC - 4:00
Posts: 64

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Just following up if those 100 free credits for VIP users have gone to the way side?
I send a few test messages since it's February now. Don't see those 90 available credits after sending messages. And they are being deducted from my wallet.
Is this a site error?
Or has this feature gone to the wayside?

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Created by: alex2259

2/1 @ 1:19pm (EDT) | UTC - 4:00
Location: Maybe you will know one day
Posts: 419

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Created by: cockzilla4

2/1 @ 2:25pm (EDT) | UTC - 4:00

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this is indeed a site error. I first reported it to live chat support a few weeks ago. they refunded my credits wrongfully deducted from my wallet and said they were working on fixing the issue. I think live support would be the best bet for you here. honestly until the issue is fixed they should just add 100 credits to everyone's wallet every month

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Created by: justsomeoneothersideoftheocean

2/1 @ 2:54pm (EDT) | UTC - 4:00
Posts: 64

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Just been thinking maybe it's got to do with the Trump tarrifs? Supposedly the everything Canadian 25%. Especially on the stuff he doesn't need from Canada. But this leaves me to wonder why he wants the 51rst state. Oh I guess he is so generous with his money he wants to put it in other peoples pockets. 🤔
😊

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Created by: justsomeoneothersideoftheocean

2/1 @ 3:07pm (EDT) | UTC - 4:00
Posts: 64

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Credits recovered and thanks to tech support.
But the question is if I will see the credits now or if the same thing will happen.

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Created by: vscustomerservice

2/1 @ 3:34pm (EDT) | UTC - 4:00
Posts: 871

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Created by: justsomeoneothersideoftheocean

2/1 @ 6:31pm (EDT) | UTC - 4:00
Posts: 64

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Hello,
Thank you for taking the time to contact us. We appreciate you bringing this up to our attention. Yes, VIP users still receive the 100 DM+ Credits when their VIP renews each month on the day of their renewal. We have escalated this issue and it is currently being investigated by our Technical Support team. As soon as we have any update, we will reach out to you directly via email. We apologize for any inconvenience.
Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by email or calling us at 1-800-685-9236. A representative will always be available to assist you.
R.N.

The catch for me was
"when VIP renews each month"
Which to start with is a little confusing when I bought a 90 day VIP. But apparently the credits renew on the monthly date of VIP renewal or sign up.
It was coincidence that my last 90 VIP sign up was awfully close to the turn of calendar month. But my renewal date is the 8th of the month now. Thank you for the updated information. Might have been specified somewhere but I missed it.

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Created by: cockzilla4

2/1 @ 7:10pm (EDT) | UTC - 4:00

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The catch for me was
"when VIP renews each month"
Which to start with is a little confusing when I bought a 90 day VIP. But apparently the credits renew on the monthly date of VIP renewal or sign up.
It was coincidence that my last 90 VIP sign up was awfully close to the turn of calendar month. But my renewal date is the 8th of the month now. Thank you for the updated information. Might have been specified somewhere but I missed it.

If that's actually how it works that seems needlessly complicated. They should just use the calendar month, and if VIP membership expires in the middle of the month, they lose their remaining balance for that month.
I believe there is simply a bug with the credits being available at all, as I said before, last month my wallet was charged even though my VIP message credits still had a balance, and then those credits disappeared when I didn't sent any messages.

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Created by: cockzilla4

2/2 @ 9:52am (EDT) | UTC - 4:00

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Created by: justsomeoneothersideoftheocean

2/2 @ 9:28pm (EDT) | UTC - 4:00
Posts: 64

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I can confirm that Live Support reps are indeed saying that the VIP credits are meant to reset on your monthly renewal date or anniversary. I can also confirm that that is absolutely not how they worked in January - I sent a message just after midnight on Jan 1sts and it was deducted from the VIP balance, even though my renewal date is the 3rd of the month. I guess I'll wait until tomorrow and see if this new system works, but this is absolutely a change.

Im ready to say the same thing for the month of January. But I would have to check what my renewal date used to be before I can confirm. I'm pretty confident it used to be the 7th. And I'm ready to believe the reset happened at midnight of Dec 31. But anyways I will wait until the 8th this time and watch closely.

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Created by: cockzilla4

2/6 @ 8:05pm (EDT) | UTC - 4:00

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Update:
On the 3rd which is the day of the month that my current VIP membership expires (not the day of the month I bought my most recent extension), my VIP DM+ credit balance still showed 0. I contact support, who said I had to wait until the 4th. DM+ credit balance still showed 0 credit balance up through today. Today I noticed that on my Transaction History it lists "DM+ credits for VIP user (100 credits)" on the 5th. So I transferred all credits to my Bank and sent a test message to a model. The message went through but the DM+ still showed 0 credits. I confirmed that the balance had not been taken out of my Bank, and contact Live Chat Support, who confirmed that my current DM+ credit balance was 90, and that any remainder of those 90 credits would expire on March 3rd.
So all in all not good but not horrible. Hopefully the visual tracker is fixed soon, and I guess I will wait and see after my next extension if the VIP balance credit shifts and results in any nonsense.

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Created by: justsomeoneothersideoftheocean

2/6 @ 9:08pm (EDT) | UTC - 4:00
Posts: 64

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Sounds like someone has the privilege for some troubleshooting.
But it reminds me of the saying there is no other job then weather forecaster who can make lots of mistakes on the job and not get fired.

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Created by: alex2259

2/7 @ 4:21pm (EDT) | UTC - 4:00
Location: Maybe you will know one day
Posts: 419

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Created by: cockzilla4

2/7 @ 5:26pm (EDT) | UTC - 4:00

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Okay, yes I do see how they are doing this. I purchase the 6 month VIP packages, so I know see that these 100 credits in DM are distributed on the calendar day that reflects the calendar day I purchased my VIP package. Example, you purchase your VIP package on June 7, so each 7th day of each month you are given your 100 credits in DM as long as your VIP membership stays active. Maybe we already figured that out by now, but just confirming. ALEX

It seems to actually be based on the current date of VIP expiry and working backwards. I purchased my most recent extension on the 15th, but my date of expiry is the 3rd (180 days later or whatever) and the 3rd is when I was told I would get the credits. I do have concerns about if that date moves when I buy my next package, could I possibly lose out on a months worth of DM credits? I.e. if the date moves from the 3rd to the 1st before I earn the credits from the 3rd. But that's a problem for a few months from now

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Created by: alex2259

2/8 @ 12:11am (EDT) | UTC - 4:00
Location: Maybe you will know one day
Posts: 419

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It seems to actually be based on the current date of VIP expiry and working backwards. I purchased my most recent extension on the 15th, but my date of expiry is the 3rd (180 days later or whatever) and the 3rd is when I was told I would get the credits. I do have concerns about if that date moves when I buy my next package, could I possibly lose out on a months worth of DM credits? I.e. if the date moves from the 3rd to the 1st before I earn the credits from the 3rd. But that's a problem for a few months from now

Yes, I totally understand what you mean. I unfortunately may have lost a few weeks' worth of VIP perks and points because I renewed my membership a few weeks before its expiry date. I will know next time to renew maybe only the day before expiry date.

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Created by: cockzilla4

2/8 @ 12:37am (EDT) | UTC - 4:00

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Yes, I totally understand what you mean. I unfortunately may have lost a few weeks' worth of VIP perks and points because I renewed my membership a few weeks before its expiry date. I will know next time to renew maybe only the day before expiry date.

When you buy 90 or 180 days extension of VIP membership, it definitely adds the number of days to the end of your existing membership. if you buy 180 more days 5 days before your membership expires, your new end date will be 185 days from now.
The scenario I'm wondering about, and I don't think it's clear is what will happen, if my current expiry date is Aug 3rd, and after another 180 day membership that new expiry date is Jan 30th. If I extend my membership on August 1 or 2, making my new expiry date the 30th, would I then have to wait until August 30th to get my 100 DM credits? Will I get 100 credits right away with the purchase and then they expire / reset on Aug 30th? I'll just ask them again in August I guess, and make sure I don't do anything sub-optimally

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Created by: alex2259

2/8 @ 1:42pm (EDT) | UTC - 4:00
Location: Maybe you will know one day
Posts: 419

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When you buy 90 or 180 days extension of VIP membership, it definitely adds the number of days to the end of your existing membership. if you buy 180 more days 5 days before your membership expires, your new end date will be 185 days from now.
The scenario I'm wondering about, and I don't think it's clear is what will happen, if my current expiry date is Aug 3rd, and after another 180 day membership that new expiry date is Jan 30th. If I extend my membership on August 1 or 2, making my new expiry date the 30th, would I then have to wait until August 30th to get my 100 DM credits? Will I get 100 credits right away with the purchase and then they expire / reset on Aug 30th? I'll just ask them again in August I guess, and make sure I don't do anything sub-optimally

Ooooh ok! ALEX

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Created by: raylengivins

2/16 @ 11:42am (EDT) | UTC - 4:00
Posts: 56

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Created by: cockzilla4

3/7 @ 2:41pm (EDT) | UTC - 4:00

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Update: even though in February I was told that my March credits would be available on the 3rd, they actually did not populate until today, the 7th. I have now been told that the credit date is not based on calendar day of the month, but just every 30 calendar days. This at least makes sense to me, but I still think it's worse than their original system of just populating on the 1st of the month

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Created by: carbon_unit

3/8 @ 4:45pm (EDT) | UTC - 4:00

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Why does this feel like a tempest in a teapot?

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