Justsomeoneothersideoftheocean: Confirm to buy - 11/20/24

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Technical Support: Confirm to buy

Created by: justsomeoneothersideoftheocean

11/20/24 @ 12:58pm (EDT) | UTC - 4:00
Posts: 64

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Wonder if it would be easy to set up site to ask for confirmation before purchase transactions?
I'm always very cautious when the purchase credits screen is open. Often using a mobile phone and always very careful with scrolling to see the hidden out of view items. Has happened once when a transaction processed sort of by surprise.
Maybe I'm the only one suggesting this & will get along if so.

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Created by: vscustomerservice

11/20/24 @ 1:33pm (EDT) | UTC - 4:00
Posts: 871

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Hello! Thank you for sharing your concerns on the forums. We value all feedback and will be sure your suggestions are forwarded on to the appropriate department. If you have any further questions or need assistance, feel free to reach out to our customer support team via phone, email or Live Chat:

1-800-685-9236 (USA)
1-818-880-9021 (Int’l)
CustomerService@vsmedia.com

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Created by: rpcdncountryboy

11/20/24 @ 2:38pm (EDT) | UTC - 4:00
Posts: 65

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Thanks for your response. 👌
Of course I'm being patient with this issue. Since I'm possibly the only one complaining about it. 😉
Just thought there might be other users with similar concerns.

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Created by: iheartbutt

11/20/24 @ 2:51pm (EDT) | UTC - 4:00

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Thanks for your response. 👌
Of course I'm being patient with this issue. Since I'm possibly the only one complaining about it. 😉
Just thought there might be other users with similar concerns.

You are not the only one. In getting familiar with my first tablet, my fingers inadvertently "bought" a super vote I did not intend to buy. A confirmation might have helped.

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Created by: james619

11/20/24 @ 3:36pm (EDT) | UTC - 4:00
Posts: 1

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Customer service has reversed 'fat fingered' purchases and offline tips/supervotes for me before without any issue. I would assume requesting reversal for in-chat room "fat fingered" mistakes is less possible due to interactive tip toys and such. I always minimize the tip window when entering a new room to de-risk misclick opportunities.

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Created by: rpcdncountryboy

11/20/24 @ 5:59pm (EDT) | UTC - 4:00
Posts: 65

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Nice to know I'm not the only one experiencing this issue. It happened to me when signing up for VIP. I wanted to sign-up but was undecided on the monthly renewal or the 3 months renewal. My fat finger (as per James) made the decision for me. I checked on a reversal that time since I wished for 2 weeks later. According to tech support that transaction wasn't reversible. I really had no big regrets. But it taught me a lesson. I'm always a little nervous with the credit purchase screen since.
I'm thinking a pop up with yes or no choice before finalizing the transaction would be good for my fat fingers on a cell phone display. 😉

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Created by: james619

11/20/24 @ 6:22pm (EDT) | UTC - 4:00
Posts: 1

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Created by: rpcdncountryboy

11/20/24 @ 8:55pm (EDT) | UTC - 4:00
Posts: 65

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I immediately attempted the reversal but was told a subscription can't be reversed. I suppose I would have selected the 6 month anyway. I would have pushed it off until after the 15th of the month. I was already over my targeted budget for that period.
I decided to suggest the 2nd confirmation since it's common on lots of other platforms nowadays. I aim to be satisfied with whatever there decision is. This is all just a suggestion and let them decide to act on it or ignore. 🙂

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Created by: alex2259

11/23/24 @ 5:40pm (EDT) | UTC - 4:00
Location: Maybe you will know one day
Posts: 419

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I agree, a Confirm Message would be very helpful. I did, once, accidentally purchase a credit package I did not intend to buy. I immediately let customer service know, and because I had not yet spent any of the purchased credits, I was refunded. So, that is good to know in case it happens again.

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Created by: justsomeoneothersideoftheocean

11/23/24 @ 6:17pm (EDT) | UTC - 4:00
Posts: 64

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Happened once for me the credits purchase didn't use the code. I had used 25,000 reward points to obtain a 22% more credits discount. The regular discount was higher think 25 or 30%. I tried numerous times to process that transaction but it never used the code. I was surprised how easy it was every time (5 or 6) to get the transaction reversed. It made a mess on my credit card statement though. 😉

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Created by: justsomeoneothersideoftheocean

12/13/24 @ 12:49pm (EDT) | UTC - 4:00
Posts: 64

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Just following up on this forum. Looks like it's gone quiet. I haven't purchased credits recently so I don't know if anything has changed. I realize it might be a sophisticated thing to do.

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Created by: justsomeoneothersideoftheocean

1/12 @ 7:31pm (EDT) | UTC - 4:00
Posts: 64

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Created by: justsomeoneothersideoftheocean

2/1 @ 12:25pm (EDT) | UTC - 4:00
Posts: 64

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Very recently noticed there is no change yet on this.
I'm using mobile phone and using finger to scroll the pages. I'm always very nervous when buying credits. Always afraid when I touch the page to scroll it will complete a purchase transaction. I expect it would be easy to reverse the accidental transaction. But feel that hassle of contacting support for it could be avoided.

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