Hello,
Thank you for taking the time to contact us! Please log out, clear your cache and cookies, then log into the account. If you are still having issues during your show or while in a model's room, we advise you to use a different browser such as Firefox. One last thing you can attempt to do is use a different Media Player, or change the video's resolution with the toggle option located at the bottom left of the model's room.
Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by email or calling us at 1-800-685-9236. A representative will always be available to assist you.
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