Forum Topics
Technical Support: Invalid or Missing Recording ID
Receiving "Invalid or Missing Recording ID" when i go to play a video from my collection/vault.
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Hey there twixel,
Thank you for taking the time to contact us through the forums. We're sorry to hear you're having issues accessing VODs and you're seeing that error. We appreciate you bringing this to our attention, and we will reach out to you shortly to get some more information to assist you. Please be on the lookout for a message to your email on file in regards to this.
Thanks again! - EJ
Should you still have any questions, please feel free to email, live chat, or call our 24/7 Customer Service Department. A representative is always available to assist you.
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Thank you for taking the time to contact us through the forums. We're sorry to hear you're having issues accessing VODs and you're seeing that error. We appreciate you bringing this to our attention, and we will reach out to you shortly to get some more information to assist you. Please be on the lookout for a message to your email on file in regards to this.
Thanks again! - EJ
Should you still have any questions, please feel free to email, live chat, or call our 24/7 Customer Service Department. A representative is always available to assist you.
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Twixel, have you had any resolution to this situation? I experienced the same thing earlier this month, began a thread and wrote to Customer Service. The video was retrieved but when I discovered another recorded show with the same message I was told some shows aren't recorded. I'm aware that can happen with a new pvt show. Sometimes they are not recorded. I wrote back this problem has different circumstances, the show isn't new and it's been in my vault for a long time. Still no resolution. I have started opening all my recorded shows to see if they produce that error message as well.
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No resolution and I doubt there will be one.
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Created by:
sirlickslot69
5/26/22 @ 5:12am
(EST) |UTC - 5:00
Location: Southeastern USA
Posts: 646
No resolution and I doubt there will be one.
I am experiencing the same with Videos by Date and Videos by Model
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I am experiencing the same with Videos by Date and Videos by Model
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