I was in a private show recently with the Web RTC stream setting at 720p. I accidentally clicked out of the private momentarily and was able to go back into it without having the show stop. Unfortunately when I entered the private again the stream setting had changed to Nano 480. The model wanted to take a break and I wished to try to change it back which is easier to do outside a show I've discovered over time. In switching this back and waiting for the model to return the VOD for the private showed up. Looking at it I noticed the size was 852 x 480. What determines the size or aspect ratio of VODs? I was unaware it was anything on the user side. Quote

Hello,
Thank you for contacting Customer Support via our Forums. We will be escalating the issue with VOD size to be further investigated.

If you have any other questions or concerns feel free to contact us via Live Support, Email, or Phone under the Contact Us.

-N.L. Quote

Hello,
Thank you for contacting Customer Support via our Forums. We will be escalating the issue with VOD size to be further investigated.

If you have any other questions or concerns feel free to contact us via Live Support, Email, or Phone under the Contact Us.

-N.L.



This has happened again under slightly different circumstances. I was in a private with RTC and some connection issue happened causing the show to switch to Nano. As far as I know both stayed on 720, but the VODs from the private register as 480 despite having the HD icon on them. Quote