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Forums / Technical Support

Site charging my card invisibly! I feel cheated !!!
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Technical Support: Site charging my card invisibly! I feel cheated !!!
Unleashed82
Created by: unleashed82

7/3/22 @ 2:24am (EST) |UTC - 5:00
Posts: 6

Ok so here is the situation.
I just spent over 1800 credits in a pvt without even knowing it.

So this model which i have known for a while and tipped a lot in the past decided to reward me tonight and give me 15 minutes of free pvt.
I of course took her up on her offer.
Now after the 15 minutes were up, i received a notification that the 15 minutes were up but somehow, i didn't get kicked out of the pvt.
Everything just kept going as if nothing.
I had 225 credits in my account before we started the pvt and those were untouched for the full duration of me being in the pvt.
I asked the model if i was being charged somehow and she said she had no idea.
I decided to stay for a bit longer and see what happens, so we kept the pvt going but there was NOTHING on the screen that let me know my card was being charged.
Literally NOTHING!
There was NO TIMER, NO CREDIT COUNT going down, just absolute nothingness.
After a while of my brain just constantly telling me i should leave because i'm probably getting charged by the minute, i finally left.
Then i asked the model to let me know if she made any money from that pvt as soon as her page updates and sure enough, i had been charged by the minute for a total of over 1800 credits.
So that free pvt ended up costing me way more than i could afford.
I don't blame the model, i know she wouldn't trick me like this on purpose.
I blame very poor website design.
next time i will end the pvt as soon as the free time is over and i MIGHT re-enter it if i have credits to spend but i want the admins to know i feel cheated .
I feel like i have been tricked.
I'm happy for her to be getting this money but i'm ticked off that the site is gonna get a cut from this.
The site should be obligated to let us know exactly how much we're spending (IN REAL TIME)
Quote
IamAngus
Created by: iamangus

7/3/22 @ 4:13am (EST) |UTC - 5:00
Posts: 3,956

Thats just how the site works. When your free time is up, the show continues as a regular paid pvt. But there should be a timer counting down so you can keep track of the time.
Quote
zyxwv098
Created by: zyxwv098

7/3/22 @ 6:41am (EST) |UTC - 5:00
Posts: 881

You may want to check your settings to see if "Play & Pay" is activated or deactivated. If it is activated, then you should contact F4F Customer Service and ask them to deactivate it so that this situation does not repeat itself.
Quote
UserError
Created by: usererror

7/3/22 @ 8:58am (EST) |UTC - 5:00

Ok so here is the situation.
I just spent over 1800 credits in a pvt without even knowing it.

So this model which i have known for a while and tipped a lot in the past decided to reward me tonight and give me 15 minutes of free pvt.
I of course took her up on her offer.
Now after the 15 minutes were up, i received a notification that the 15 minutes were up but somehow, i didn't get kicked out of the pvt.
Everything just kept going as if nothing.
I had 225 credits in my account before we started the pvt and those were untouched for the full duration of me being in the pvt.
I asked the model if i was being charged somehow and she said she had no idea.
I decided to stay for a bit longer and see what happens, so we kept the pvt going but there was NOTHING on the screen that let me know my card was being charged.
Literally NOTHING!
There was NO TIMER, NO CREDIT COUNT going down, just absolute nothingness.
After a while of my brain just constantly telling me i should leave because i'm probably getting charged by the minute, i finally left.
Then i asked the model to let me know if she made any money from that pvt as soon as her page updates and sure enough, i had been charged by the minute for a total of over 1800 credits.
So that free pvt ended up costing me way more than i could afford.
I don't blame the model, i know she wouldn't trick me like this on purpose.
I blame very poor website design.
next time i will end the pvt as soon as the free time is over and i MIGHT re-enter it if i have credits to spend but i want the admins to know i feel cheated .
I feel like i have been tricked.
I'm happy for her to be getting this money but i'm ticked off that the site is gonna get a cut from this.
The site should be obligated to let us know exactly how much we're spending (IN REAL TIME)


Sounds like another case of User Error

And for the person that suggested " If it is activated, then you should contact F4F Customer Service and ask them to deactivate it "
You can deactivate yourself, just go to Account Information and click on Play & Pay and change the Daily Spending Limit to $0.00 and Save Changes

Quote
Created by: sirlickslot69

7/3/22 @ 12:33pm (EST) |UTC - 5:00
Location: Southeastern USA
Posts: 646

You may want to check your settings to see if "Play & Pay" is activated or deactivated. If it is activated, then you should contact F4F Customer Service and ask them to deactivate it so that this situation does not repeat itself.

I have accidently gone into a Deal show with model with "Play and Pay" instead of cpm. When free time is over a brief message will show in chat window that free time is up & Play and Pay" time has started. What I have had happen is to be in fullscreen mode and not seen the message, or be so caught up in the action I did not see it. I now have "Play and Pay" set to zero so it don't happen again. I generally have only bare minimum credits for free show and add from "Bank" as needed to tipping or more time.
Bottom Line::: to avoid accidental charges limit Play and Pay to only what you can spend, or set to zero... CPM is usually cheaper than Play and Pay if you get the right Promo deals.

Just my n-n-n-n-n five cents worth...👍👌😁😁😁



Quote
Unleashed82
Created by: unleashed82

7/3/22 @ 12:51pm (EST) |UTC - 5:00
Posts: 6

Thanks for the tips guys.
I will definitely limit the pay to play amount or set it to zero from now on.
However i still wish there was an indication of exactly how much i'm spending (in real time)
Quote
Created by: sirlickslot69

7/3/22 @ 3:41pm (EST) |UTC - 5:00
Location: Southeastern USA
Posts: 646

Thanks for the tips guys.
I will definitely limit the pay to play amount or set it to zero from now on.
However i still wish there was an indication of exactly how much i'm spending (in real time)

That's the main reason i don't use "Play and Pay" except for a quick spy in a Multi-user show if there's a model I may want to spend some time with later. Plus as I said cpm is better deal in most cases cause it works out to be 10 credits = $1 and if you get right VIP deal you can get 12-14 credits per $1.


Quote
sybarjt
Created by: sybarjt

7/8/22 @ 7:14pm (EST) |UTC - 5:00
Posts: 70

To say that the site gets "a cut" of the amount spent is a GROSS UNDERSTATEMENT.
In actual fact, the site keeps MOST of the revenue and gives the entrrtainer only a SMALL PERCENTAGE of what you are billed.
Quote

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